Shipping policy

Shipping Policy

We are committed to delivering your order in a timely, secure, and professional manner. Please review our shipping policy below.

⸻

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

⸻

2. Shipping Methods

We work with trusted courier partners to ensure your order is delivered safely. Shipping method and carrier are selected automatically based on your location and order details.

⸻

3. Delivery Time

Estimated delivery times vary by destination and courier service. While we strive to meet all delivery estimates, delays may occur due to weather, holidays, or courier-related issues beyond our control.

⸻

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method. Any applicable customs, taxes, or duties are the responsibility of the customer.

⸻

5. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

⸻

6. Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email. You may use this number to monitor your shipment.

⸻

7. Failed or Refused Deliveries

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, the customer will be responsible for any additional shipping fees.

⸻

8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery so we can investigate and assist you.

⸻

9. International Shipping

For international orders, delivery times may vary due to customs processing. We are not responsible for delays, fees, or clearance issues caused by customs authorities.